Ebay Feedback Changes

I just noticed a drop in my ebay feedback percentage and I realized that the new changes were finally in effect. I summed up the changes in a previous repost from the ebay blog. the biggest change is that now nuetral feedback now works against you, it is no longer, neutral. The changes are illustrated in the photo below

ebay feedback calculation

Yeah I know I need to really put in some work and improve customer service. I'm in danger of losing my powerseller status.