With little fanfare eBay is now offering sellers the ability to request that a buyer changes negative or nuetral feedback. I’m sorry to report that positive feedback with a low number of stars are not eligible. It is only available with the following rules
- You can send a limited number of Feedback revision requests per calendar year. For every 1,000 Feedback scores you receive in a year (positive + neutral + negative) you’re eligible to send 5 Feedback revision requests.
- You can request only one Feedback revision per transaction.
- Feedback you received more than 30 days ago does not qualify for revision.
- Feedback left by currently suspended users do not qualify for revision.
- You should report any buyer who demands goods or services not offered in your listing in exchange for Feedback.
You should probably only request a Feedback revision only after you’ve resolved the problem with the seller because you only get one chance.
When you click on the request feedback revision page, It gives you a list of feedback that are eligible for revision.
While this is a step in the right direction, Sellers are still hancuffed when they encounter a bad buyer, all we can do is report them to eBay and wait. So far I have reported 5 buyers for trying to extort items from me and while I got a response that the problem was dealt with, All 5 are still buying and selling on Ebay.
Use this link to get started http://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackInitiate
I’m sure I’m not the only one that saw this coming.
July 10, 2008
Dear eBay member,
In May, we made significant changes to the eBay Feedback system to increase buyer confidence and improve buyer and seller accountability in the marketplace. I encourage you to review the changes, especially those designed to hold buyers accountable and provide sellers protection in the new system.
When we made the changes, we said we would closely watch the impact and, if needed, make adjustments. Today, we announced the following two adjustments:
- Neutrals will no longer count as part of the Feedback percentage. Since we introduced changes to the Feedback system in May, 2008, buyers have significantly decreased the amount of neutral Feedback they are leaving for sellers. Now less than 0.5% of all Feedback left is neutral, and this percentage continues to decline. Since we have removed the ability for sellers to leave negative Feedback, we are confident that buyers are leaving neutrals to represent a neutral experience and not to avoid retaliatory negative Feedback.All customer Feedback percentages will be recalculated retroactively by late August.
- We will provide buyers with the ability to revise Feedback left for sellers. Everybody makes mistakes—buyers and sellers alike. Buyers should be able to change Feedback if they make a mistake or if the seller rectifies a problem in a timely manner. Unlike Mutual Feedback Withdrawal, buyers will be able to revise the Feedback, with this new process not just withdraw the rating.There is a difference in the buyer experience when a buyer receives the item as expected the first time, so, we will limit the use of the tool so that sellers who make fewer mistakes can be differentiated from sellers who make more mistakes.
More detailed information will be available this fall.
The Feedback system will continue to evolve as a tool that helps buyers evaluate sellers and helps sellers to improve their performance.
Brian Burke
Director, Global Feedback Policy
SYDNEY, Australia - EBay said Friday it will postpone plans to make its PayPal system the only way to pay for deals on its auction site in Australia after the antitrust regulator said it would reduce competition.
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Australia was the first place where eBay was planning the PayPal-only system, though the company often tests big changes in smaller markets before expanding them worldwide.
The plan angered some users who said using PayPal would cost them more than other payment methods such as bank transfers, and that eBay was just interested in increasing revenue for PayPal, which it owns.
The government’s fair-trading regulator the Australian Competition and Consumer Commission opened an investigation into the plan and considered submissions from Australian banks and users of the online auction site claiming the restrictions were unfair.
Read the entire article on Yahoo
